Order Cancellation Policy

If your order needs to be canceled, please follow the following information to complete our cancellation policy.

A phone call MUST be made to (248) 889-7900 to begin the cancellation process.
- To have same day cancellation, the call must be before 3 PM EST.
  - Times may vary dependent on holiday hours.
After the phone call is complete, a follow up email must be sent with the request to begin the order cancellation.
- Email must be sent to csr@mwgf.com
- This emails subject line must include the word cancel to insure the most timely response
  - If this step is not followed the email will go into our normal queue which may cost you additional fees once request is processed

If the order is already in production, the customer will be charged for whatever has been done to the glass. The customer will also be responsible for any ordered material. A charge of $200 or 10% of the order, whichever is higher, will apply as a cancellation fee.
The customer may request glass to be delivered as is or MWGF can dispose of glass.